Introduction
At EverClean, we value your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
Information We Collect
We collect information that helps us provide better services, including:
- Personal identification information (e.g., name, email, phone number)
- Usage data (e.g., IP address, browser type, and usage patterns)
- Location data (if you enable location services)
- Payment information (for processing transactions, such as credit card details)
How We Use Your Information
We use your personal information to:
- Provide you with the cleaning services you requested
- Improve our website and service offerings
- Send you promotional offers and updates (if you have opted-in)
- Respond to your inquiries and customer service requests
- Conduct internal analyses to improve our services and user experience
Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance user experience. Cookies are small data files that are stored on your device when you visit our website. They help us remember your preferences and improve your browsing experience. You can choose to accept or decline cookies in your browser settings.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
Data Protection
We implement security measures to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We employ encryption, access controls, and regular audits to safeguard your data.
International Data Transfers
If you are located outside of the country where Ever Clean Australia operates, please be aware that your personal data may be transferred to and processed in countries that may not have the same level of data protection laws as your own. By using our services, you consent to such transfers.
Third-Party Services
We may share your information with third parties only when necessary to provide our services (e.g., payment processors, marketing partners). We ensure these third parties protect your data in accordance with our privacy standards. Third-party service providers are not permitted to use your personal data for any other purposes.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of promotional communications at any time
- Request that we restrict the processing of your personal data
- Object to our processing of your personal data, in certain cases
Changes to This Privacy Policy
We may update our privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend that you review this policy periodically for any updates or changes.
Contact Us
If you have any questions or concerns regarding this privacy policy, please contact us at info@evercleanaustralia.com.au or call us at 0291 398 400.